Introduction
Looking to update your Pilot billing? Here's a list of payment methods that Pilot accepts:
- Credit Card
- ACH Payment
- ACH Collection
- Wire Transfer
To change the type of payment method you are using, please email billing@pilotfiber.com and follow the steps below to update different types of payments:
Credit Card Payment
To securely update your credit card, navigate to your Pilot Dashboard, FlightDeck, and input your credit card information. If you don’t have access to your Pilot portal, email billing@pilotfiber.com and we’ll get you set up with an account. Please note that all invoices paid via credit card will include a 2% convenience fee as of June 5, 2023.
All outstanding invoices will be automatically charged to the new credit card on the next business day.
ACH Collection
Want to pay automatically each month via your bank account? ACH Collection is a payment method that will auto-debit your invoice amount each month.
To provide us with your banking information, please fill out this ACH Collection Authorization Form and email it to billing@pilotfiber.com.
On your billing date, we’ll auto-debit your account using the bank information provided in the form.
ACH Payment
If you prefer to manually pay via bank account yourself, email billing@pilotfiber.com for Pilot’s banking details and W-9.
Please use those details to pay invoices within 30 days of issuance. Any funds sent from your account to Pilot’s usually will take 3-5 business days for a bank to process.
Wire Transfer
If you prefer to pay via wire transfer, email billing@pilotfiber.com for Pilot’s wire transfer details.
If you’re making payments from outside of the US and need a SWIFT code, Pilot’s code is STLFUS44.
Conclusion
Once your payment is complete, a receipt will be sent to all billing contacts on your account.
To add yourself as a billing contact, login to the Pilot Dashboard, FlightDeck. Once there, click on “Settings” then click on “edit.” Change your User Type to “Full Admin” or “Billing Contact."
As always, our customer experience team is here to securely update your payment preference as requested. Reach out anytime to billing@pilotfiber.com and we’ll get your billing update handled!
